SERVICES

The IS Concepts way, you manage your business and let us manage your network. IS Concepts, Inc., offers a variety of Service Contracts, 1year, 2 year or 3 year contacts. The multi-year contracts come with a 10% discount!

The objectives of the Service Contract:

• To maintain a secure, reliable, network infrastructure that can adapt quickly to your changing business requirements
• To reduce the time and complexity of managing your own computer network
• To maintain budget and help drive down the total cost of ownership
• Save your company 30% – 50% on having an in-house IT person

Service Contract Offerings:

• Routine Onsite Maintenance Visits
  Your regular assigned technician will do regularly scheduled onsite comprehensive network checkups to ensure the network is secure and optimized at all times.
• Guaranteed Response Times
  For emergency IT situations that require immediate on-site support in between scheduled visits; your regular assigned technician will respond within 4 business hours or less of the request.
• Remote Support
  Up to 90% of all IT support calls can be handled remotely by our help desk support team. This feature provides end-users with quick and easy remote support as a cost effective alternative to on-site visits.
• Help Desk
  All IT support activity is recorded in our Web Based Help Desk. Users as well as our technicians create and manage IT service requests through this help desk application.
• Network Monitoring
  Our custom built networking monitoring service will alert us of trouble before it becomes a problem.
• IT Planning Consultations
  Scheduled onsite consultation visits with your account's assigned team of professionals to review and make recommendations for you IT infrastructure and security.