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The
IS Concepts way, you manage your business and let us manage
your network. IS Concepts, Inc., offers a variety of Service
Contracts, 1year, 2 year or 3 year contacts. The multi-year
contracts come with a 10% discount!
The objectives of the Service Contract:
- To maintain a secure, reliable, network infrastructure
that can adapt quickly to your changing business requirements
- To reduce the time and complexity of managing your own
computer network
- To maintain budget and help drive down the total cost
of ownership
- Save your company 30% – 50% on having an in-house
IT person
Service Contract Offerings:
- Routine Onsite Maintenance Visits
Your regular assigned technician will do regularly scheduled
onsite comprehensive network checkups to ensure the network
is secure and optimized at all times.
- Guaranteed Response Times
For emergency IT situations that require immediate on-site
support in between scheduled visits; your regular assigned
technician will respond within 4 business hours or less of
the request.
- Remote Support
Up to 90% of all IT support calls can be handled remotely by
our help desk support team. This feature provides end-users
with quick and easy remote support as a cost effective alternative
to on-site visits.
- Help Desk
All IT support activity is recorded in our Web Based
Help Desk. Users as well as our technicians create and
manage IT service requests through this help desk application.
- IT Planning Consultations
Scheduled onsite consultation visits with your
account's assigned team of professionals to review and
make recommendations for you IT infrastructure and security.
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